Newsletter 1.6: It’s Been a Minute
I started the year planning to send a newsletter out once a month. That goal has lagged behind for a few reasons, but mostly the newsletter is easy to let…
I started the year planning to send a newsletter out once a month. That goal has lagged behind for a few reasons, but mostly the newsletter is easy to let…
Last week, I sat down with an MSP owner who was frustrated. They just lost a deal. Not to a better MSP, but to a cheaper one. And here’s the…
As we reach the midpoint of the year, it’s the perfect time to pause and evaluate where your business stands. Earlier this year, I talked about building a business plan,…
Today, I want to dive into a topic that’s crucial for any Managed Service Provider (MSP): gross margin. If you let me talk long enough about MSP finance I’ll likely…
Don’t you hate it when you connect with someone on LinkedIn and the first thing that happens is that they reach out to pitch you their business or service as…
Have you ever had to deal with a pissed off client? Were they pissed off for real reasons, or was it something else? How do you handle it when a…
Welcome to issue #3 of my MSP newsletter. I’ve been thinking about the format of the newsletter and have realized that it’s a bit more like a blog post emailed…
How do you handle difficult techs? Have you ever had a tech that is difficult to deal with internally? What about a tech that can be a jerk to clients?…
It’s rare that a week goes by where one of the MSPs in my Peer Groups isn’t asking some sort of legal question. Questions like what do I do when…
What happens when a client has an after-hours issue? Do they call you directly? Do they call the service desk? Do they call some other number? Do they even know…