Ramblings of a Geek
Words from an MSP guy
All Posts
Tag: Customer Service
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MSP Standardization: Your Tech Stack Is Only Half the Job
Most MSPs think about standardization and immediately picture their tech stack. The firewall. The security tool. The backup…
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Navigating the Challenges of Difficult Clients
Have you ever had to deal with a pissed off client? Were they pissed off for real reasons,…
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Handling After-Hours/On-Call Issues for MSPs
What happens when a client has an after-hours issue? Do they call you directly? Do they call the…
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MSP Account Management 101: The Evolution of the Role
Account management is one of those core areas that you MUST get dialed in as you look to…
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Master Your MSP: 3 Key Principals for MSP Success
What does it take for your Managed Service Provider (MSP) to be successful? Great question. I’m glad you…
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Ramble #6: Account Management Fundamentals
Today’s ramble is all about Account Management and best practices for building your Account Management practice. Account Management…
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Make Doing Business Easy
My wife has been a paying member of a national massage chain for years. Honestly, it’s never been…