Are We Skipping the Fundamentals? (What AI Can and Can’t Do For Your MSP)
Adam I work with some smart people at my day job. One of those folks is Jonathan. He has been asking if businesses are going to skip learning the fundamentals of…
Strategy
Starting an MSP from Scratch
I create content about starting an MSP from scratch on the regular. This one goes deeper. If I launched tomorrow with zero clients and zero revenue, these are the eight…
vCAIO Is Getting a Lot of Buzz. Here’s What MSPs Are Getting Wrong About It.
vCAIO is showing up more and more in my conversations with MSPs. Peer Group meetings, AI Community Group meetings, LinkedIn posts, conference hallway tracks. And like a lot of buzzwords…
You’re More Exposed Than You Think: What Happens When You Lose Your Biggest Client
I want you to stop for a second and think about your biggest client. Now ask yourself: if they called you tomorrow and said they were leaving, what would happen…
The Shiny Tool Problem is Costing Your MSP Money
If you run an MSP or work as a trusted technology advisor, you’ve been in this situation. A client calls you excited about a tool they saw at a conference…
From Technician to Business Owner: The Hardest Transition in the MSP Space
If you started your MSP because you were great at technology, you’re in good company. Most MSP owners did (I absolutely fit this description when I started mine). You were…
Newsletter 2.02 – My Vision for 2026
For those of you that don’t know, my day job is running the Peer Groups at Pax8. Last week I had the privilege of hosting our Winter Peer Group Meetings…
My 2026 Outlook for MSPs: Four Trends and What to Do About Them
As we settle into 2026, I’ve been thinking a lot about where the MSP industry is headed this year. Some of these predictions are exciting, others are just realistic assessments…
MSP Rebooted: Insurance isn’t optional
If I were starting an MSP over again, there are a handful of things I would do earlier and more intentionally. Insurance is one of them. It’s not exciting. It…
AI in Your MSP: Understanding Legal Risk and Business Opportunity
If you’re running an MSP, AI is already part of your world. Whether you’re actively using it in service delivery or your clients are experimenting with it on their own,…