Customer Service Stories

Make Doing Business Easy

My wife has been a paying member of a national massage chain for years. Honestly, it’s never been a great relationship, but the service was just barely good enough to keep coming back and paying the monthly fee. Over the past few months she’s determined that the value just isn’t there any longer. The services were no longer justified the price they were charging. She made the decision to cancel the service. In order to…

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Working ON the Business

My 5 Pillars of Small Business Success

Over the years I’ve learned a bit about business, small businesses, and MSP business in particular. While I’m not exactly an expert, I’ve seen some things… Today’s post is about the top 5 things you need to be competent in to run a successful small business. You don’t need to be an expert across the whole range, but you need to know enough to interpret what’s going on in several facets of your business. It’s…

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