From Technician to Business Owner: The Hardest Transition in the MSP Space
Adam If you started your MSP because you were great at technology, you’re in good company. Most MSP owners did (I absolutely fit this description when I started mine). You were…
Strategy
MSP Standardization: Your Tech Stack Is Only Half the Job
Most MSPs think about standardization and immediately picture their tech stack. The firewall. The security tool. The backup solution. Get those locked in, get clients onboarded to them, and consider…
Newsletter 2.02 – My Vision for 2026
For those of you that don’t know, my day job is running the Peer Groups at Pax8. Last week I had the privilege of hosting our Winter Peer Group Meetings…
My 2026 Outlook for MSPs: Four Trends and What to Do About Them
As we settle into 2026, I’ve been thinking a lot about where the MSP industry is headed this year. Some of these predictions are exciting, others are just realistic assessments…
Newsletter 2.01 – Planning for a Successful Year
Depending on your view of the term “Happy New Year” I may be far too late in offering tidings on the New Year. Also, living in Minneapolis, this new year…
MSP Rebooted: Insurance isn’t optional
If I were starting an MSP over again, there are a handful of things I would do earlier and more intentionally. Insurance is one of them. It’s not exciting. It…
Newsletter 1.8 – Closing out the year
In just a couple of weeks 2025 will be in the books. Every year, time seems to move more rapidly. It feels like it’s mid-summer, and then, poof, it’s New…
AI in Your MSP: Understanding Legal Risk and Business Opportunity
If you’re running an MSP, AI is already part of your world. Whether you’re actively using it in service delivery or your clients are experimenting with it on their own,…
It’s Time to Raise Your MSP Rates for 2026
When was the last time you increased prices for your clients? If the answer is a year or longer (especially if it’s never), this post is for you. Raising prices…
Harnessing AI for Managed Services: Strategies for Success
Artificial Intelligence is everywhere right now for good reason. It’s the new hotness in the IT and business world. MSPs (Managed Service Providers) are no exception. Everywhere I turn, I…