You’re More Exposed Than You Think: What Happens When You Lose Your Biggest Client
Adam I want you to stop for a second and think about your biggest client. Now ask yourself: if they called you tomorrow and said they were leaving, what would happen…
Strategy
The Shiny Tool Problem is Costing Your MSP Money
If you run an MSP or work as a trusted technology advisor, you’ve been in this situation. A client calls you excited about a tool they saw at a conference…
From Technician to Business Owner: The Hardest Transition in the MSP Space
If you started your MSP because you were great at technology, you’re in good company. Most MSP owners did (I absolutely fit this description when I started mine). You were…
Newsletter 2.02 – My Vision for 2026
For those of you that don’t know, my day job is running the Peer Groups at Pax8. Last week I had the privilege of hosting our Winter Peer Group Meetings…
My 2026 Outlook for MSPs: Four Trends and What to Do About Them
As we settle into 2026, I’ve been thinking a lot about where the MSP industry is headed this year. Some of these predictions are exciting, others are just realistic assessments…
MSP Rebooted: Insurance isn’t optional
If I were starting an MSP over again, there are a handful of things I would do earlier and more intentionally. Insurance is one of them. It’s not exciting. It…
AI in Your MSP: Understanding Legal Risk and Business Opportunity
If you’re running an MSP, AI is already part of your world. Whether you’re actively using it in service delivery or your clients are experimenting with it on their own,…
It’s Time to Raise Your MSP Rates for 2026
When was the last time you increased prices for your clients? If the answer is a year or longer (especially if it’s never), this post is for you. Raising prices…
Harnessing AI for Managed Services: Strategies for Success
Artificial Intelligence is everywhere right now for good reason. It’s the new hotness in the IT and business world. MSPs (Managed Service Providers) are no exception. Everywhere I turn, I…
Newsletter 1.5: Mid-Year Check-In
As we reach the midpoint of the year, it’s the perfect time to pause and evaluate where your business stands. Earlier this year, I talked about building a business plan,…