Newsletter 2.02 – My Vision for 2026
Adam For those of you that don’t know, my day job is running the Peer Groups at Pax8. Last week I had the privilege of hosting our Winter Peer Group Meetings…
Strategy
My 2026 Outlook for MSPs: Four Trends and What to Do About Them
As we settle into 2026, I’ve been thinking a lot about where the MSP industry is headed this year. Some of these predictions are exciting, others are just realistic assessments…
MSP Rebooted: Insurance isn’t optional
If I were starting an MSP over again, there are a handful of things I would do earlier and more intentionally. Insurance is one of them. It’s not exciting. It…
AI in Your MSP: Understanding Legal Risk and Business Opportunity
If you’re running an MSP, AI is already part of your world. Whether you’re actively using it in service delivery or your clients are experimenting with it on their own,…
It’s Time to Raise Your MSP Rates for 2026
When was the last time you increased prices for your clients? If the answer is a year or longer (especially if it’s never), this post is for you. Raising prices…
Harnessing AI for Managed Services: Strategies for Success
Artificial Intelligence is everywhere right now for good reason. It’s the new hotness in the IT and business world. MSPs (Managed Service Providers) are no exception. Everywhere I turn, I…
Newsletter 1.5: Mid-Year Check-In
As we reach the midpoint of the year, it’s the perfect time to pause and evaluate where your business stands. Earlier this year, I talked about building a business plan,…
Gross Margin: The ONE Metric Every MSP Needs to Know
Today, I want to dive into a topic that’s crucial for any Managed Service Provider (MSP): gross margin. If you let me talk long enough about MSP finance I’ll likely…
MSP Contracts 101: Building Client Contracts That Scale
It’s rare that a week goes by where one of the MSPs in my Peer Groups isn’t asking some sort of legal question. Questions like what do I do when…
NOW is the Time to Think About Your Exit
Managed Service Provider owners have a lot on their plate. Client issues, billing issues, thinking about security, making and managing payroll, among other things. One thing that often gets missed…