Ramblings of a Geek
Words from an MSP guy
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Category: Rambles
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Harnessing AI for Managed Services: Strategies for Success
Artificial Intelligence is everywhere right now for good reason. It’s the new hotness in the IT and business…
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Why MSP Owners Shouldn’t Rush to Hire Sales Staff (Owner Led Sales is Here to Stay)
If you run a Managed Service Provider, chances are you’ve thought about the day you can finally stop…
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Level Up Your MSP Sales Process: Stop Chasing Bad Leads and Close the Good Ones
Last week, I sat down with an MSP owner who was frustrated. They just lost a deal. Not…
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Gross Margin: The ONE Metric Every MSP Needs to Know
Today, I want to dive into a topic that’s crucial for any Managed Service Provider (MSP): gross margin.…
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Navigating the Challenges of Difficult Clients
Have you ever had to deal with a pissed off client? Were they pissed off for real reasons,…
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Say Goodbye to Toxic Techs: Building a Better MSP Team
How do you handle difficult techs? Have you ever had a tech that is difficult to deal with…
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MSP Contracts 101: Building Client Contracts That Scale
It’s rare that a week goes by where one of the MSPs in my Peer Groups isn’t asking…
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Handling After-Hours/On-Call Issues for MSPs
What happens when a client has an after-hours issue? Do they call you directly? Do they call the…
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Top Strategies to Manage Client Support Requests
Have you ever had a client that won’t follow your processes? Maybe they call the owner for all…